Shipping Policy

Last updated: 14 September 2026

Thank you for shopping with Nuala Dublin.
In this Shipping Policy, we inform you about the processing time, the delivery time, the shipping costs and important information about the shipping of items ordered from us.

1. Shipping costs

At Nuala Dublin, we ship all orders free of charge. We deliver to addresses in the Republic of Ireland.

Regardless of the order value, there is no minimum order value.
Unless otherwise stated on the product page or at checkout, we cover the cost of standard shipping.

2. Order processing time

Orders are normally processed within 1–3 working days of receipt of payment.

Processing may take longer than usual in the following cases:

Orders received on a Friday evening, at the weekend or on public holidays
Where the order details, the delivery address or the payment information need to be checked
During periods of particularly high order volumes
Where additional time is needed to check stock or to prepare the order for dispatch

Working days are the weekdays from Monday to Friday, excluding weekends and public holidays.

3. Estimated delivery time

After dispatch, delivery normally takes place within 8–12 working days.

The delivery time stated is an estimate. Delays may occur depending on the delivery region, the carrier's workload, customs clearance, weather conditions, peak periods and other circumstances beyond our control.

4. From order to delivery

From order to delivery, the process normally runs as follows:

Order placed
Order and payment details checked
Order processed within 1–3 working days
Goods dispatched
Delivery within 8–12 working days of dispatch (estimate)

Once your order has been dispatched, we may send you a dispatch notification.

5. Delivery address

The customer is responsible for providing the correct name, Eircode, address, telephone number and email address when ordering.

Incorrect, incomplete or missing delivery address details may lead to delivery delays, failed delivery, returned parcels or the cost of sending the order again.

If you notice a mistake in the address after placing your order, please contact us as soon as possible at the following email address:

info@tsubaki-kobo.com

If preparation for dispatch or dispatch has already begun, we may no longer be able to accommodate a change of address.

6. Delivery delays

We make every effort to deliver your items as quickly as possible. However, delays may occur for the following reasons:

High carrier workload
Bad weather, natural disasters, traffic conditions
Peak periods such as the turn of the year, public holidays or major promotional periods
Delays in customs clearance
Incomplete delivery address
Other circumstances beyond our control

Even in the event of a delivery delay, we will help you as far as we can to clarify the status of your order.

7. Order tracking

Depending on the shipping method, a tracking number may be provided.
If a tracking number is created, we will let you know by email after dispatch.

It may take some time for the tracking information to appear in the carrier's system.
If the information is not yet visible immediately after you receive the dispatch notification, please check again a little later.

8. Customs duties, import taxes and additional costs

If items are dispatched from a warehouse abroad or by a partner abroad, customs duties, import taxes, customs clearance fees or other additional costs may be incurred in the country or region of destination.

Unless expressly stated otherwise on the product page or at checkout, these costs are borne by the customer.

Before purchasing, the customer is responsible for finding out about import regulations, customs duties, taxes and other costs in the country or region of destination.

9. Extended absence, refused deliveries and failed delivery

If a parcel is returned or cannot be delivered because of extended absence, refusal to accept delivery, an incomplete address, expiry of the collection period or similar reasons, the customer may be required to bear the cost of sending it again.

If delivery is refused or fails for reasons for which the customer is responsible, we will decide whether a refund is possible, and its amount, after checking the condition of the goods, the return status and the shipping costs and fees incurred.

10. Loss and damage

If you suspect loss, damage or incorrect delivery in transit, please contact us as soon as possible after receiving the goods.

Please have the following information ready when you contact us:

Order number
Name used for the order
Email address provided with the order
Description of the problem
In the case of damage: photos of the item and of the packaging

We will look into the matter and, where necessary, liaise with the carrier or partner.

11. Cancelling and changing orders

Once an order has been placed, it may only be possible to cancel or change it before preparation for dispatch begins.

Once preparation for dispatch or dispatch has begun, we may no longer be able to accommodate changes to the contents of the order, changes of address or cancellations.

If you would like to cancel or change your order, please contact us as soon as possible at the following email address: